Refund Policy
Last updated: April 2026
This policy describes when and how Orkestra issues refunds for subscriptions, renewals and add-ons. Payments are processed by Paddle.com Market Limited, our Merchant of Record, who issues approved refunds back to the original payment method.
1. Refund window
We offer a full refund within 14 days of the first payment for any subscription (Pro, Organization, or Sponsored Pro) and for storage add-ons, provided the service has not been used substantially and there is no evidence of abuse.
2. Automatic renewals
Subscriptions auto-renew at the end of each billing period. If a renewal is charged in error (for example, you forgot to cancel on time), you can request a refund within 7 days of the charge, provided you haven't used the service during that new period.
3. Annual subscriptions
Annual plans come with a 20% discount compared to monthly billing. A full refund is available within the first 14 days. Beyond that window, you can cancel auto-renewal from your account at any time, but we do not issue prorated refunds for unused months.
4. Storage add-on
Additional storage blocks ($1/month per 25 GB) are billed monthly. You can remove them at any time from your billing settings; removing all blocks cancels the add-on subscription and no further charges are made. Days already elapsed in the current month are not refunded.
5. Non-eligible cases
Refunds are not issued in the following cases:
- Accounts suspended or terminated for violating the Terms of Service.
- Charges older than 14 days from the first payment (except auto-renewals, see section 2).
- Substantial use of the plan during the period for which a refund is requested.
- Change of mind after using features exclusive to a higher tier.
6. How to request a refund
Email soporte@orkestra.team from the address associated with your account, including the transaction number (found in the receipt sent by Paddle). We reply within 1-3 business days. Approved refunds are processed by Paddle and credited back to the original payment method in 5-10 business days, depending on your bank or card issuer.
7. Disputes and chargebacks
Please contact our support team before initiating a chargeback with your bank — in most cases we can resolve the issue directly and faster. Chargebacks initiated without prior contact may lead to account suspension.
8. Changes to this policy
We may update this policy from time to time. Changes take effect upon publication, and we will notify you by email for significant modifications. The current version is always available on this page.
9. Contact
For refund questions: soporte@orkestra.team. For legal inquiries: legal@orkestra.team.